Privacy Policy

This Privacy Policy explains how Decked ("Decked", "we", "our", or "us"), operated by Peak Hit Technologies (Pty) Ltd, collects, uses, stores, shares, and protects your personal information when you use our mobile application, website, and related services (collectively, the "Platform").

By using Decked, you agree to the practices described in this Privacy Policy.

1. Who We Are

Decked is a social discovery and relationship platform designed for cruise ship crew members to connect, communicate, build friendships, network, and form personal relationships.

Decked is owned and operated by:

Peak Hit Technologies (Pty) Ltd
South Africa
Email: info@deckedonboard.com
Website: www.deckedonboard.com

2. Information We Collect

We collect information that you provide directly to us as well as information generated through your use of the Platform.

2.1 Account Information

When you create an account, we may collect:

• First name or display name
• Email address
• Mobile phone number (if provided)
• Password (stored securely in encrypted form)
• Date of birth
• Gender
• Relationship preferences

2.2 Profile Information

Information you choose to include in your profile may include:

• Profile photos
• Nationality
• Cruise line
• Ship name
• Languages spoken
• Job position
• Interests
• Biography/About Me information

Profile information may be visible to other users depending on your privacy settings.

2.3 Communications

When you communicate through Decked, we may collect:

• Messages sent through the Platform
• Reports submitted against users
• Customer support communications
• Feedback and survey responses

2.4 Device Information

We may automatically collect:

• Device type
• Operating system
• Application version
• Unique device identifiers
• Mobile network information
• Push notification tokens

2.5 Usage Information

We may collect information regarding:

• Login activity
• Profile views
• Likes and matches
• Search activity
• Feature usage
• Subscription activity
• App performance and diagnostics

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Display your profile to other users
• Match you with relevant users
• Enable messaging and communication
• Process subscriptions and payments
• Improve the Platform
• Detect fraud and abuse
• Enforce our Terms and Conditions
• Respond to customer support requests
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

4.1 With Other Users

Certain profile information may be visible to other users, including:

• Display name
• Profile photos
• Nationality
• Cruise line
• Ship
• Languages
• Interests
• About Me information

You control much of the information displayed on your profile.

4.2 Service Providers

We may share information with trusted third-party providers that assist us with:

• Cloud hosting
• Data storage
• Analytics
• Customer support
• Push notifications
• Subscription management
• Security monitoring

These providers may only process information on our behalf.

4.3 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect user safety
• Investigate fraud or abuse
• Enforce our agreements

5. Profile Visibility

Decked is designed to connect people.

Information you include in your profile may be visible to other users.

You may:

• Update your profile information
• Hide your profile (where supported)
• Remove photos
• Delete your account

Please do not share sensitive personal information in your profile or messages.

6. Messages and Communications

Messages sent through Decked are stored and processed to provide messaging functionality.

We do not routinely monitor private messages. However, we may review communications when:

• A user report is submitted
• Abuse investigations are conducted
• Required by law
• Necessary to protect the Platform or its users

7. Subscription and Payment Information

Payments may be processed through:

• Apple App Store
• Google Play Store
• Other approved payment providers

Decked does not store complete payment card information.

Payment information is managed by the relevant payment provider according to their own privacy and security policies.

8. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Security

We implement reasonable technical and organisational measures to protect your information, including:

• Secure authentication
• Encryption of sensitive information
• Access controls
• Monitoring and logging
• Secure cloud infrastructure

While we strive to protect your information, no system can guarantee absolute security.

10. International Data Transfers

Because Decked serves users globally, information may be stored or processed in countries outside your country of residence.

By using Decked, you acknowledge that your information may be transferred internationally where permitted by applicable law.

11. Your Rights

Depending on applicable laws, including the Protection of Personal Information Act (POPIA), you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent where applicable
• Lodge a complaint with a relevant authority

Requests may be submitted using the contact details below.

12. Children's Privacy

Decked is intended solely for users aged 18 years and older.

We do not knowingly collect information from individuals under the age of 18.

If we become aware that a minor has created an account, the account may be removed and associated information deleted.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyse traffic
• Enhance security

Users may manage cookie preferences through their browser settings.

14. Account Deletion

You may request deletion of your account at any time via the app or our contact page.

Upon deletion:

• Your profile will no longer be visible.
• Active subscriptions remain subject to the applicable billing platform.
• Certain records may be retained where required by law or for legitimate business purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the Platform and the revised date will be displayed at the top of this document.

Continued use of Decked after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Peak Hit Technologies (Pty) Ltd
Email: info@deckedonboard.com
Website: www.deckedapp.com

By using Decked, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.